Need Support?
At Brellux™, we're here to help and make your experience as smooth as possible. Before reaching out, please take a moment to review our most common questions below — they cover delivery times, tracking updates, and order status, and may answer your question immediately.
If you still need assistance after checking the FAQs, feel free to contact our support team using the form below or at support@brellux.com.
We aim to respond as quickly as possible and appreciate your patience during busy periods.
Your satisfaction is important to us, and we’re always happy to help.
Frequently Asked Questions
When will my order arrive?
When will my order arrive?
All orders are processed within 5 business days.
Once shipped, delivery typically takes 8–20 business days, depending on your location and local courier handling.
You will receive a tracking number by email as soon as your order has been dispatched.
Where can I track my order?
Where can I track my order?
You can track your order using the tracking link sent to your email after dispatch.
Please allow 2–5 days for tracking updates to appear as the courier processes your parcel.
If you cannot find your tracking email, feel free to contact us at support@brellux.com
Why is my tracking not updating?
Why is my tracking not updating?
Tracking can take a few days to update, especially during peak courier periods or while the parcel is in transit between logistics hubs.
This is normal and does not mean your order is delayed or lost.
If there has been no update for 5+ days, contact us and we’ll investigate.
Do I need to pay customs fees or taxes?
Do I need to pay customs fees or taxes?
No — all duties and taxes for Global customers are included in the purchase price.
You will not be charged anything extra upon delivery.
Haven’t received your order confirmation yet?
Haven’t received your order confirmation yet?
It’s usually sent within a few minutes of placing your order. Please check your spam/junk folder and any “Promotions” or “Other” tabs, as emails can occasionally land there.
If it’s still missing after 15 minutes, just email us at support@brellux.com with your name and the email you used at checkout, and we’ll be happy to locate your order and resend the confirmation.
What should I do if my order is delayed or hasn't arrived?
What should I do if my order is delayed or hasn't arrived?
Most orders arrive within the stated 8–20 business days.
If your order is past this window, please check your tracking link first.
If tracking shows no movement or the parcel appears delayed, contact us with your order number and we’ll assist immediately.
For added peace of mind, customers can purchase Shipping Protection at checkout, which covers lost or undelivered parcels.