Shipping policy
Shipping Policy
At Brellux™, we aim to provide a smooth, transparent and reliable delivery experience.
Below you’ll find all details about processing times, delivery estimates, tracking and returns.
Order Processing
All orders are processed within 5 business days.
During peak periods, processing may take slightly longer.
Once your order has been processed and handed to our logistics partner, you will receive a shipping confirmation email with your tracking details.
Where We Ship From
Orders are dispatched from our international fulfilment centre, allowing us to serve customers worldwide efficiently.
Estimated Delivery Timeframes
United Kingdom, Asia, Australia, United States, EU
- Standard Delivery: 8–20 business days from the date of order
Delivery time varies depending on courier capacity, customs clearance, and local postal services.
Duties & Taxes
All duties and taxes for UK orders are included in the purchase price.
You will not be required to pay any additional customs charges upon delivery.
Tracking Your Order
A tracking number will be emailed to you once your order has been shipped.
Tracking updates may take 2–5 days to appear depending on courier scans.
You can track your parcel anytime via our tracking page.
Shipping Protection (Optional)
We offer optional Shipping Protection at checkout for a small additional fee.
This covers:
- Lost parcels
- Damaged parcels
- Items not received after courier investigation
If Shipping Protection is not purchased, Brellux™ is not responsible for lost or undelivered orders, and claims must be directed to the courier.
Incorrect Address Details
Customers are responsible for ensuring all delivery information is accurate.
We cannot replace or refund orders shipped to incorrect addresses.
If you’ve made an error, contact us urgently at support@brellux.com — changes can only be made before dispatch.
Returns & Exchanges
We accept returns within 30 days of delivery.
To qualify for a return:
- Items must be unused and in original condition
- Packaging must remain intact
Return shipping costs are the responsibility of the customer.
Refunds are processed once the returned item has been received and inspected.
For return instructions, contact us at support@brellux.com.
Contact Us
If you have any questions regarding shipping or returns, please reach out:
We’re here to help.